The short answer
A turf warranty usually covers one thing: the product holding its UV stability and strength under normal use. It's prorated, so coverage shrinks over the years, and it stays with the original buyer. It does not cover installation problems, a poor base, window-reflection melt, burns, accidents or skipped maintenance. Installation is a separate warranty, from your installer.
The short version
| Usually covered | Usually not covered |
|---|---|
| Fading or breakdown from UV exposure under normal use | Faulty installation, including failed seams |
| The fibers losing strength under normal use | Wear from an inadequate base |
| Melt from sunlight reflected off windows or glass | |
| Burns, cuts, accidents, abuse and normal wear | |
| Damage from cleaning chemicals, herbicides or skipped maintenance |
What "prorated" means
A prorated warranty pays less as the turf ages. For example, a manufacturer's 8-year turf warranty typically covers 100% of the product for the first three years, then 50%, then 25% toward the end. Longer warranties follow the same idea over more years. Repairs or replacements don't restart the clock.
Who holds the warranty?
The purchaser does, even when an installer bought the turf for the job. It doesn't transfer to the next owner if you sell the house. And a manufacturer replaces product, not labor, which is why the installer's own warranty matters.
What can void it?
Not following the care guide (no bleach, no harsh cleaners, no metal rakes), and a bad installation. Manufacturer warranties list "faulty installation" and "inadequate sub-base" as exclusions. If your turf fails because of what's underneath it, the product warranty won't pay.
How do you make a claim?
You'll need proof of purchase and the install date, the installer's name, a description, and photos: a close-up, a wide shot of the whole area, and the surroundings. Reporting a problem early helps.
Florida note
Two exclusions bite hardest here: melt from reflected sun off energy-efficient glass, and wear from a base that couldn't handle Florida rain. Both are installation-planning problems, which is why they're worth raising at the estimate, not after.
The honest downside A long warranty number sounds better than it is. Most of the value sits in the early years, it covers the product and not the labor, and the exclusions cover most of the ways turf actually fails. A good install is the warranty that matters day to day.
The gotcha The cheapest install can cost you the warranty. Because faulty installation and an inadequate base are exclusions, a turf that fails over a bad base usually isn't a claim at all. Ask to see the actual warranty document for the product you're buying, not a summary.
How AJ Turf handles this
Turf carries the manufacturer's warranty for the product you choose (8, 16 or 25 years depending on the product), covering UV stability and strength; installation is covered by AJ Turf's 1-year labor warranty. You'll see the exact warranty for your product before you sign. We build every base and border so an installation problem isn't what stands between you and the product warranty.
Questions people ask.
Does the warranty cover my dog?
Damage from digging, chewing or accidents isn't a product defect, so it isn't covered. Pet odor is a system and maintenance issue, not a warranty one.
If I sell my house, does the new owner get the warranty?
No. Manufacturer turf warranties are non-transferable; they stay with the original purchaser.
Is fading covered?
Significant breakdown from UV exposure under normal use is what these warranties are for. Normal color variation between production batches isn't a defect.
Updated 2026-10-13
